Refund & Cancellation Policy
Understand how refunds and cancellations are handled for WishHapp services.
Last updated: January 2026
Introduction
This policy describes the refund and cancellation terms for services purchased through the WishHapp platform, operated by FoxNi Tech. WishHapp provides automated WhatsApp wish scheduling, and once a message is scheduled and processed, certain refunds may not be possible. Please read this policy carefully before making a purchase.
Cancellation Policy
Users may request cancellation of a scheduled wish under the following conditions:
Before Processing
Cancellation requests must be submitted at least 48 hours before the scheduled delivery time. Requests submitted after this window may not be eligible for cancellation.
How to Cancel
To request cancellation, email support@wishhapp.in with your order details and transaction ID. Our team will review your request within 24 hours.
Cannot Cancel
If the wish has already been scheduled in the system and prepared for delivery, or if the scheduled time has passed, cancellation is no longer possible.
Refund Policy
Refunds are handled on a case-by-case basis. Here's when refunds may or may not be provided:
Refunds May Be Considered
Refunds Are Generally Not Provided
Payment Processing
All payments are processed securely through trusted payment infrastructure:
Secure Gateway
Payments are processed through Razorpay, which provides secure payment infrastructure.
Data Protection
WishHapp does not store credit card or banking information. All payment data is handled securely by Razorpay.
Refund Processing Time
If a refund is approved, here's what you can expect:
Step 1
Submit refund request via email
Step 2
Review within 2-3 business days
Step 3
Refund processed in 5-7 business days
Refunds are credited to the original payment method
Renewal Payments
Renewal payments follow specific refund rules:
Renewal Reminders
Renewal reminders may be sent approximately 7 days before the next event date
New Order Treatment
If a renewal payment is made, the scheduling process is treated as a new order and the same refund rules apply
48-Hour Rule
Cancellation must be requested at least 48 hours before the scheduled delivery time
No Post-Delivery Refunds
No refunds are provided after the scheduled delivery date has passed
Partial Refunds
If you scheduled wishes for multiple groups and only some deliveries failed due to our technical error, you may receive a partial refund:
Refund Calculation
Failed Deliveries × ₹9
Example Scenario
You scheduled wishes for 5 groups at ₹9 each (total ₹45).
If 2 deliveries failed due to a technical error on our end:
Partial Refund = 2 × ₹9 = ₹18
Payment Gateway Fees
Important Notice
Payment gateway fees charged by Razorpay are non-refundable, even if a refund is approved. The refunded amount may be slightly less than the original payment due to these processing fees.
Dispute Resolution
If you believe an incorrect charge occurred or have concerns about a refund decision:
Contact Support First
Please contact WishHapp support at support@wishhapp.in before initiating a payment dispute with your bank or payment provider.
Fair Resolution
Our support team will work with you to resolve the issue fairly and transparently. We aim to respond to all refund inquiries within
2-3 business days.
Changes to This Policy
WishHapp may update this Refund & Cancellation Policy from time to time to reflect changes in our practices, services, or for legal, operational, or regulatory reasons. When we make changes, we will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Need Help With a Refund?
If you have questions about refunds or cancellations, please don't hesitate to reach out:
Support Email
support@wishhapp.in
Business Name
WishHapp
A product by FoxNi Tech
Our Commitment to You
At WishHapp, we are committed to providing transparent pricing and fair refund policies. If you experience any issues with our service, we encourage you to reach out to our support team. We will work with you to find a fair resolution based on the circumstances of your case.